RMA Request Form for Peripherals

17837 ROWLAND STREET, CITY OF INDUSTRY, CA 91748-1122

TEL: (626) 839-6800 EXT 156

E-mail: rma@mtcusa.com

* indicates required information

Company Name * Contact Person * Address * City * State * ZIP * Tel * Fax Email * Email 2 (If Needed) Request Date

1. Warranty starts from the date of purchase, warranty details are printed on the back of invoice.

2. Fill out this form on-line completely and click "submit". RMA # will be issued in 24 hours.

3. No invoice # nor invoice hard copy needed.

4. RMA number is valid for 14 days.

5. Please ship defective goods door-to- door to us freight prepaid. MTC will not pay any charges for incoming RMA shipments.

6. MTC will issue credit memo on RMA or prepay the return freight for the replaced or repaired products.

7. MTC will confirm your RMA request via e-mail.

8. For International return, please make sure the following statement is shown on the invoice enclosed with the RMA return:

"Defective products are returned for repair or replacement under original manufacturer’s warranty.
NO commercial Value. Indicated value on the enclosed invoice is for Customs purpose ONLY."

9. For bare hard drive or optical drive, please specify: "The Internal HDD contains NO power source."

No. Item NO. Serial NO. Invoice NO. Defective CODE Remarks 1 1. BAD SECTOR 2. ERROR READING DRIVE C: 3. HDD CONTROLLER FAILURE 4. H.LEVEL FORMAT FAILURE 5. INTERMITTENT FAILURE 6. L. LEVEL FORMAT FAILURE 7. NOT SPIN (DEAD).... 8. NOISY .................. 9. NOT READING DRIVE C: A. PARTITION FAILURE B. READ/WRITE ERROR C. SECTOR NOT FOUND D. NOT BOOT UP E. NOT BE DETECED F. PHYSICAL DAMAGE G. NOT ALLOW FORMAT H. OTHER (Please Specify)             2 1. BAD SECTOR 2. ERROR READING DRIVE C: 3. HDD CONTROLLER FAILURE 4. H.LEVEL FORMAT FAILURE 5. INTERMITTENT FAILURE 6. L. LEVEL FORMAT FAILURE 7. NOT SPIN (DEAD).... 8. NOISY .................. 9. NOT READING DRIVE C: A. PARTITION FAILURE B. READ/WRITE ERROR C. SECTOR NOT FOUND D. NOT BOOT UP E. NOT BE DETECED F. PHYSICAL DAMAGE G. NOT ALLOW FORMAT H. OTHER (Please Specify)             3 1. BAD SECTOR 2. ERROR READING DRIVE C: 3. HDD CONTROLLER FAILURE 4. H.LEVEL FORMAT FAILURE 5. INTERMITTENT FAILURE 6. L. LEVEL FORMAT FAILURE 7. NOT SPIN (DEAD).... 8. NOISY .................. 9. NOT READING DRIVE C: A. PARTITION FAILURE B. READ/WRITE ERROR C. SECTOR NOT FOUND D. NOT BOOT UP E. NOT BE DETECED F. PHYSICAL DAMAGE G. NOT ALLOW FORMAT H. OTHER (Please Specify)             4 1. BAD SECTOR 2. ERROR READING DRIVE C: 3. HDD CONTROLLER FAILURE 4. H.LEVEL FORMAT FAILURE 5. INTERMITTENT FAILURE 6. L. LEVEL FORMAT FAILURE 7. NOT SPIN (DEAD).... 8. NOISY .................. 9. NOT READING DRIVE C: A. PARTITION FAILURE B. READ/WRITE ERROR C. SECTOR NOT FOUND D. NOT BOOT UP E. NOT BE DETECED F. PHYSICAL DAMAGE G. NOT ALLOW FORMAT H. OTHER (Please Specify)             5 1. BAD SECTOR 2. ERROR READING DRIVE C: 3. HDD CONTROLLER FAILURE 4. H.LEVEL FORMAT FAILURE 5. INTERMITTENT FAILURE 6. L. LEVEL FORMAT FAILURE 7. NOT SPIN (DEAD).... 8. NOISY .................. 9. NOT READING DRIVE C: A. PARTITION FAILURE B. READ/WRITE ERROR C. SECTOR NOT FOUND D. NOT BOOT UP E. NOT BE DETECED F. PHYSICAL DAMAGE G. NOT ALLOW FORMAT H. OTHER (Please Specify)             6 1. BAD SECTOR 2. ERROR READING DRIVE C: 3. HDD CONTROLLER FAILURE 4. H.LEVEL FORMAT FAILURE 5. INTERMITTENT FAILURE 6. L. LEVEL FORMAT FAILURE 7. NOT SPIN (DEAD).... 8. NOISY .................. 9. NOT READING DRIVE C: A. PARTITION FAILURE B. READ/WRITE ERROR C. SECTOR NOT FOUND D. NOT BOOT UP E. NOT BE DETECED F. PHYSICAL DAMAGE G. NOT ALLOW FORMAT H. OTHER (Please Specify)             7 1. BAD SECTOR 2. ERROR READING DRIVE C: 3. HDD CONTROLLER FAILURE 4. H.LEVEL FORMAT FAILURE 5. INTERMITTENT FAILURE 6. L. LEVEL FORMAT FAILURE 7. NOT SPIN (DEAD).... 8. NOISY .................. 9. NOT READING DRIVE C: A. PARTITION FAILURE B. READ/WRITE ERROR C. SECTOR NOT FOUND D. NOT BOOT UP E. NOT BE DETECED F. PHYSICAL DAMAGE G. NOT ALLOW FORMAT H. OTHER (Please Specify)             8 1. BAD SECTOR 2. ERROR READING DRIVE C: 3. HDD CONTROLLER FAILURE 4. H.LEVEL FORMAT FAILURE 5. INTERMITTENT FAILURE 6. L. LEVEL FORMAT FAILURE 7. NOT SPIN (DEAD).... 8. NOISY .................. 9. NOT READING DRIVE C: A. PARTITION FAILURE B. READ/WRITE ERROR C. SECTOR NOT FOUND D. NOT BOOT UP E. NOT BE DETECED F. PHYSICAL DAMAGE G. NOT ALLOW FORMAT H. OTHER (Please Specify)             9 1. BAD SECTOR 2. ERROR READING DRIVE C: 3. HDD CONTROLLER FAILURE 4. H.LEVEL FORMAT FAILURE 5. INTERMITTENT FAILURE 6. L. LEVEL FORMAT FAILURE 7. NOT SPIN (DEAD).... 8. NOISY .................. 9. NOT READING DRIVE C: A. PARTITION FAILURE B. READ/WRITE ERROR C. SECTOR NOT FOUND D. NOT BOOT UP E. NOT BE DETECED F. PHYSICAL DAMAGE G. NOT ALLOW FORMAT H. OTHER (Please Specify)             10 1. BAD SECTOR 2. ERROR READING DRIVE C: 3. HDD CONTROLLER FAILURE 4. H.LEVEL FORMAT FAILURE 5. INTERMITTENT FAILURE 6. L. LEVEL FORMAT FAILURE 7. NOT SPIN (DEAD).... 8. NOISY .................. 9. NOT READING DRIVE C: A. PARTITION FAILURE B. READ/WRITE ERROR C. SECTOR NOT FOUND D. NOT BOOT UP E. NOT BE DETECED F. PHYSICAL DAMAGE G. NOT ALLOW FORMAT H. OTHER (Please Specify)             11 1. BAD SECTOR 2. ERROR READING DRIVE C: 3. HDD CONTROLLER FAILURE 4. H.LEVEL FORMAT FAILURE 5. INTERMITTENT FAILURE 6. L. LEVEL FORMAT FAILURE 7. NOT SPIN (DEAD).... 8. NOISY .................. 9. NOT READING DRIVE C: A. PARTITION FAILURE B. READ/WRITE ERROR C. SECTOR NOT FOUND D. NOT BOOT UP E. NOT BE DETECED F. PHYSICAL DAMAGE G. NOT ALLOW FORMAT H. OTHER (Please Specify)             12 1. BAD SECTOR 2. ERROR READING DRIVE C: 3. HDD CONTROLLER FAILURE 4. H.LEVEL FORMAT FAILURE 5. INTERMITTENT FAILURE 6. L. LEVEL FORMAT FAILURE 7. NOT SPIN (DEAD).... 8. NOISY .................. 9. NOT READING DRIVE C: A. PARTITION FAILURE B. READ/WRITE ERROR C. SECTOR NOT FOUND D. NOT BOOT UP E. NOT BE DETECED F. PHYSICAL DAMAGE G. NOT ALLOW FORMAT H. OTHER (Please Specify)