RMA Request Form for Peripheral Products (Hard Drives)
(For International Customer Service)
17837 ROWLAND STREET, CITY OF INDUSTRY, CA 91748-1122
TEL: (626) 839-6800 EXT 156 FAX: (626) 839-6859 (RMA Direct)
E-mail: rma@mtcusa.com
* indicates required information
Company Name *
Contact Person *
Address *
City *
State *
ZIP *
Country *
Tel *
Fax *
Email *
Email 2 (If Needed)
IMPORTANT INSTRUCTIONS FOR INTERNATIONAL RMA RETURNS
1. Warranty starts from the date of original invoice of purchase, warranty details are printed on the back of invoice.
2. Fill out this form completely and submit to MTC RMA department.
3. No invoice # and invoice hard copy needed.
4. Ship defective goods door to door to us freight prepaid. MTC will not pay any charges for incoming RMA shipments, we will pay for the freight back to you door to door after the goods are repaired or replaced.
5. The following statement must shown on the invoice of the RMA return:
DEFECTIVE INTERNAL HARD DRIVE WITHOUT ANY POWER SOURCE ATTACHED ARE RETURNED FOR REPAIR OR REPLACEMENT UNDER ORIGINAL MANUFACTURE WARRANTY; NO COMMERCIAL VALUE;INDICATED VALUES FOR CUSTOM PURPOSE ONLY
6. MTC will confirm your RMA request via e-mail or fax. RMA number is valid for 14 days.
No.
Item NO.
Serial NO.
Invoice NO.
Defective CODE
Remarks
1 *
1. BAD SECTOR 2. ERROR READING DRIVE C: 3. HDD CONTROLLER FAILURE 4. H.LEVEL FORMAT FAILURE 5. INTERMITTENT FAILURE 6. L. LEVEL FORMAT FAILURE 7. NOT SPIN (DEAD).... 8. NOISY .................. 9. NOT READING DRIVE C: A. PARTITION FAILURE B. READ/WRITE ERROR C. SECTOR NOT FOUND D. NOT BOOT UP E. NOT BE DETECED F. PHYSICAL DAMAGE G. NOT ALLOW FORMAT H. OTHER (Please Specify)
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