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RMA Request Form for Components
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17837 ROWLAND STREET, CITY OF INDUSTRY, CA 91748-1122
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TEL: (626) 839-6800 EXT 156
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E-mail: rma@mtcusa.com
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* indicates required information
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RMA Procedures
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1. Warranty starts from the date of purchase, warranty details are printed on the back of invoice.
2. Fill out this form on-line completely and click "submit". RMA # will be issued in 24 hours.
3. No invoice # nor invoice hard copy needed.
4. RMA number is valid for 14 days.
5. Please ship defective goods door-to- door to us freight prepaid. MTC will not pay any charges for incoming RMA shipments.
6. MTC will issue credit memo on RMA or prepay the return freight for the replaced or repaired products.
7. MTC will confirm your RMA request via e-mail.
8. For International return, please make sure the following statement is shown on the invoice enclosed with the RMA return:
"Defective products are returned for repair or replacement under original manufacturer’s warranty.
NO commercial Value. Indicated value on the enclosed invoice is for Customs purpose ONLY."
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