{"id":987507329,"date":"2026-02-03T14:33:51","date_gmt":"2026-02-03T22:33:51","guid":{"rendered":"https:\/\/wwwdev.mtcusa.com\/?page_id=987507329"},"modified":"2026-02-03T14:43:27","modified_gmt":"2026-02-03T22:43:27","slug":"co-managed-it","status":"publish","type":"page","link":"https:\/\/www.mtcusa.com\/index.php\/it-services\/co-managed-it\/","title":{"rendered":"Co-Managed IT"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.27.2&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#03032e&#8221; background_image=&#8221;https:\/\/www.mtcusa.com\/wp-content\/uploads\/2024\/07\/MTCbg1.jpg&#8221; background_position=&#8221;bottom_left&#8221; background_horizontal_offset=&#8221;86%&#8221; height=&#8221;250px&#8221; max_height=&#8221;250px&#8221; max_height_tablet=&#8221;250px&#8221; max_height_phone=&#8221;150px&#8221; max_height_last_edited=&#8221;on|desktop&#8221; overflow-x=&#8221;hidden&#8221; 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custom_padding=&#8221;0px||0px||false|false&#8221; header_font_size_tablet=&#8221;54px&#8221; header_font_size_phone=&#8221;37px&#8221; header_font_size_last_edited=&#8221;on|tablet&#8221; header_2_font_size_tablet=&#8221;42px&#8221; header_2_font_size_phone=&#8221;32px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2><strong>C0-Managed IT<\/strong><\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; header_2_font=&#8221;Catamaran||||||||&#8221; header_2_text_color=&#8221;#0C71C3&#8243; header_2_font_size=&#8221;32px&#8221; custom_margin=&#8221;||10px||false|false&#8221; custom_padding=&#8221;0px|||||&#8221; header_2_font_size_tablet=&#8221;32px&#8221; header_2_font_size_phone=&#8221;24px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Add More Capability and Coverage<\/h2>\n<p>[\/et_pb_text][et_pb_code admin_label=&#8221;blurm img border correction&#8221; 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url=&#8221;@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6Ijk4NzQ5NDI2NiJ9fQ==@&#8221; align=&#8221;right&#8221; icon_width_tablet=&#8221;30px&#8221; icon_width_phone=&#8221;25px&#8221; icon_width_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.27.0&#8243; _dynamic_attributes=&#8221;url&#8221; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_icon][\/et_pb_column][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; header_2_font=&#8221;Catamaran||||||||&#8221; header_2_text_color=&#8221;#152d4e&#8221; header_2_font_size=&#8221;30px&#8221; custom_margin=&#8221;||10px||false|false&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h2>Co-Managed IT<\/h2>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;Text&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Catamaran||||||||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Strengthen your internal IT team with added coverage, operational discipline, and escalation support\u2014without giving up control. MTC integrates with your staff to improve visibility, reduce backlog pressure, and accelerate progress on security and modernization priorities.<\/p>\n<h3><b>3 Main Features of MTC Co-Managed IT:<\/b><\/h3>\n<h3 data-start=\"622\" data-end=\"653\">1) Shared Operating Model<\/h3>\n<p data-start=\"654\" data-end=\"838\">We define clear roles, responsibilities, and escalation paths so your team retains ownership while MTC provides supplemental support, tools, and expertise where it adds the most value.<\/p>\n<h3 data-start=\"840\" data-end=\"884\">2) Operational Discipline &amp; Visibility<\/h3>\n<p data-start=\"885\" data-end=\"1049\">We help establish monitoring, patch posture, documentation, and reporting cadences that reduce surprises and improve day-to-day reliability across your environment.<\/p>\n<h3 data-start=\"1051\" data-end=\"1088\">3) Escalation &amp; Project Support<\/h3>\n<p data-start=\"1089\" data-end=\"1268\">When workloads spike or specialized expertise is needed, MTC provides additional hands for troubleshooting, security hardening, infrastructure changes, and modernization projects.<\/p>\n<h3>What we deliver: <strong data-start=\"1312\" data-end=\"1343\" style=\"font-size: 18px;\"><\/strong><\/h3>\n<p>&nbsp;<\/p>\n<ul>\n<li data-start=\"1310\" data-end=\"1393\">\n<p data-start=\"1312\" data-end=\"1393\"><strong data-start=\"1312\" data-end=\"1343\">Co-managed engagement model<\/strong> (roles, responsibilities, and escalation paths)<\/p>\n<\/li>\n<li data-start=\"1394\" data-end=\"1469\">\n<p data-start=\"1396\" data-end=\"1469\"><strong data-start=\"1396\" data-end=\"1416\">Shared workflows<\/strong> for tickets, approvals, and maintenance activities<\/p>\n<\/li>\n<li data-start=\"1470\" data-end=\"1551\">\n<p data-start=\"1472\" data-end=\"1551\"><strong data-start=\"1472\" data-end=\"1510\">Monitoring and visibility baseline<\/strong> (what\u2019s tracked and how it\u2019s reviewed)<\/p>\n<\/li>\n<li data-start=\"1552\" data-end=\"1630\">\n<p data-start=\"1554\" data-end=\"1630\"><strong data-start=\"1554\" data-end=\"1584\">Patch posture coordination<\/strong> (cadence, exception handling, verification)<\/p>\n<\/li>\n<li data-start=\"1631\" data-end=\"1712\">\n<p data-start=\"1633\" data-end=\"1712\"><strong data-start=\"1633\" data-end=\"1662\">Security hygiene guidance<\/strong> (identity, access, and visibility fundamentals)<\/p>\n<\/li>\n<li data-start=\"1713\" data-end=\"1796\">\n<p data-start=\"1715\" data-end=\"1796\"><strong data-start=\"1715\" data-end=\"1749\">Project and escalation support<\/strong> (network, storage, virtualization as needed)<\/p>\n<\/li>\n<li data-start=\"1797\" data-end=\"1870\">\n<p data-start=\"1799\" data-end=\"1870\"><strong data-start=\"1799\" data-end=\"1825\">Regular review cadence<\/strong> (what changed, what improved, what\u2019s next)<\/p>\n<\/li>\n<li data-start=\"1871\" data-end=\"1940\">\n<p data-start=\"1873\" data-end=\"1940\"><strong data-start=\"1873\" data-end=\"1902\">Executive-ready summaries<\/strong> for leadership alignment and planning<\/p>\n<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>C0-Managed ITAdd More Capability and CoverageCo-Managed ITStrengthen your internal IT team with added coverage, operational discipline, and escalation support\u2014without giving up control. 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